Ordering & Shipping
You will receive a confirmation email when your order is complete. Your tracking information will be sent via email when your order has been processed.
If you have not received your order confirmation please check your junk mail. If still not received please contact firstname.lastname@example.org.
Order not received
We will do our best to get your products to you at your earliest convenience, if your order has not reached you within 14 days of processing, please email email@example.com the subject line: ORDER NOT RECEIVED. Please include your order number so we can assist you.
Please expect a delay in shipping during peak periods including launches and our Black Friday Weekend promotion
Free Standard Shipping Over $75
We offer free standard shipping on international orders over $75.00 before tax (with certain exclusions). Please note this does not include any taxes, duties or fees applied to your shipment.
We aim to ship your order as quickly as possible so unfortunately cancellation requests cannot be considered. Please take extra care when selecting your items.
Please allow up to 21 business days for shipping to US territories, P.O. Boxes, FPOs and APOs. (Shipping to P.O. boxes, FPO or APO addresses is only available within the US).
If your chosen delivery address is a Shop & Ship Address, please note we will not be responsible for any loss or damage to your order after it has been delivered to your Shop & Ship address.
Black Friday Weekend
All Black Friday weekend sales are final – there will be no returns for items purchased within this period.
If you are not satisfied with your purchase, please contact us at firstname.lastname@example.org organize the return of your item quoting your order number and the item you would like to return. Returned items should be received within 30 days of receipt. The item will be refunded and not exchanged. Please note shipping charges will not be refunded.
If you are returning your item within the US you will be required to print your return label and take the return shipment to your local UPS, please keep the box that your items were shipped in along with the completed pack slip.
If your items are received damaged, please send a photo with the damaged item along with your order number to email@example.com the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Please note, our lashes are handmade, so discrepancies may occur. If the lashes differ from one another in regard to hair assignment, this may not constitute as damage.